Frequently Asked Questions

Why do I get a blank screen when I click Start AED Challenge?
It is likely that Adobe Flash Player 9 (build 115) or higher is not installed on your computer. Check for the Flash Player as described below (How do I install Flash Player?).

It is possible that your organization's Internet security is denying access to the files. If Flash Player 9 is correctly installed, please contact your IT department and request access to AED Challenge (www.aedchallenge.com).

AED Challenge won’t finish loading. What’s the problem?
It is likely that Adobe Flash Player 9 (build 115) or higher is not installed on your computer. Check for the Flash Player as described below. Also, try clearing your temporary Internet files (cache) in Windows Internet Explorer:

1. Open the browser, click Tools>Internet Options
2. Click Delete files. (or Delete Temporary Internet Files)
3. Close the browser and restart it.

Finally, make sure your browser’s pop-up blocker is set to allow AEDchallenge.com (Tools>Internet options>Privacy).

How can I check if my computer has the Flash Player?
Adobe Flash Player 9 (build 115) or higher is required to use AED Challenge. A simple test can be done for Flash Player on the AED Challenge Help page by clicking the Test My System link. This will display a page that detects your Flash Player.

How do I install Flash Player?
Adobe Flash Player is a free download at www.adobe.com or by clicking here. Your organization’s IT department may have to install this for you since many organizations don't give installation permission.

I forgot my username and password. How can I retrieve them?
Go to www.aedchallenge.com. Click the Log in Help link below the Password field at the top of the page.

I took a test, but there are no test scores under Reports?
Be sure you clicked the Submit scores and quit button at the bottom of the Summary screen after the third scenario.If you did so it is likely that your scores we not properly sent due to a network problem. You may have to try taking the test again. Contact help@aedchallenge.com if you experience the problem again.

How do I view or print my test scores?
1. On the left side of the AED Challengehome page (after you've logged in), click the Reports button.
2. Use your browser’s Print command, for example, right click the mouse button and select Print.

What’s a passing score?
You need to obtain an average score of 1000 points or higher for the three test scenarios to pass. Your organization’s AED policy will dictate what you can do if you don’t pass a test. You can retake a test if you’d like to improve your score.

AED Challenge doesn’t show our AED model. How can I change it?
From the AED Challenge home page click the Options button and then use the pull down menu under Select Default AED. This option is for those with administrator credentials only. (i.e., Group and Subgroup Admins)

How can I change AED options such as CPR time or add a child or female scenario?
The Options page allows an administrator to configure AED Challenge to match your local AED protocols. Access this page from the AED Challenge home page by clicking the Options button and then click Edit AED Options link. The Options give control over scenario parameters and other program functions. Only administrators designated by your organization have access to these options.